The customer support that you will get from your cloud website hosting company is really important, no matter if you have pre-sales questions and you aren't a client yet, or you've got some technical issue with an active account. Prompt and clear info about a question or a problem can save you lots of time and efforts, not mentioning that this is usually a sign that you are ordering from a real hosting provider and not from some reseller. If you obtain a hosting account from a company that does not own its servers and it cannot access them immediately, it's almost certain that you'll wait for a few days so as to receive a reply to any kind of question, therefore your sites may remain offline for quite some time. However, a supplier which provides numerous means of communication and has a technical support staff that is available any time will assist you to right away and help you limit or fully avoid any kind of downtime and possible losses.
24/7 Customer Support in Semi-dedicated Hosting
We are aware how important it is to get quick help, especially when your website is not working efficiently for some reason. All of our semi-dedicated hosting services come with 24/7 customer and tech support, so that if something happens, you're able to use a number of methods to let us know - phone line with a few local numbers around the world, live chat, emails and tickets. The first two methods are for pre-sales, billing and general matters, so if you do not have an account yet, for example, you're able to receive extra info about our services, or we will help you with less difficult technical matters. The next two options are for strictly technical problems or anything that's more time-consuming considering that it is much easier to track the dialogue between you and our tech support crew. The guaranteed max reply time for them is merely 1 hour, the regular one - 15-20 min, therefore you won't have to wait for an entire day in order to receive support like you may need to do with other providers.
24/7 Customer Support in VPS Hosting
If you acquire a virtual private server through us, you'll be able to use several different means of communication to get in touch with our Customer and Tech Support Departments. For general, pre-sales and billing matters, you'll find a couple of local phone numbers in the U.S.A., the United Kingdom and Australia plus a live chat service. If you're an active customer and you require help with some technical issue that requires more time to analyze or resolve, you'll be able to open a support ticket from your billing account or you'll be able to send an e-mail message and we'll handle the issue and send you a response within the hour. The answer time is guaranteed 24/7, including weekends and holidays, however for most problems it takes less than 30 minutes to receive support. The support service covers your VPS plus all of the pre-installed software it comes with, so if you need help with third-party apps, you'll be able to check the optional Managed Services upgrade that we offer.
24/7 Customer Support in Dedicated Web Hosting
When you aquire a dedicated server through us, you are able to get in touch with us at any time using different channels and the max time that you'll need to wait for a response is up to one hour, which means that you can forget about waiting a whole day. Our customer and technical support service is accessible 24/7 regardless of whether it is a holiday or a weekend and we can help you with anything related to the apps which are pre-installed on the server. To contact us about a technical issue, you can open a ticket through the Help section of your billing Control Panel or you could send us an email. If you have any kind of general questions or you would like to know more about our hosting solutions before you order, you may also use our live chat or you can call one of the local phone numbers that we have in different countries around the world. In case you need support for third-party software that you are unable to install or manage properly, you're able to add the Managed Services upgrade to your plan and our system administrators will assist you.