Integrated Ticketing System
What's an integrated ticketing system and what are the benefits of employing one? How is it different from other types of customer support?
In case you’ve ordered a web hosting package and you’ve got certain inquiries about a concrete feature/function, or if you’ve come across some difficulty and you require assistance, you should be able to touch base with the respective help desk support team. All web hosting companies deploy a ticketing system irrespective of whether they offer other means of contacting them along with it or not, as the fastest way to handle a problem most often is to submit a ticket. This form of correspondence makes the replies exchanged by both parties easy to follow and enables the client support staff members to escalate the situation in the event that, for instance, an admin must get involved. In the general case, the ticketing system isn’t directly connected to the hosting space and is part of the billing account, which goes to say that you must have no less than 2 separate accounts to get in touch with the client support staff and to actually administer the hosting space. Constantly switching from one account to another can often be a drag, not to mention the fact that it takes quite a bit of time for the majority of web hosting companies to respond to the tickets themselves.
Integrated Ticketing System in Semi-dedicated Hosting
In case you have a semi-dedicated server
account with us and you wish to get in touch with our client support team representatives, you’ll be able to post a ticket straight from your Hepsia hosting Control Panel instead of using a totally different help desk support platform like you’ll need to do with most web hosting companies on the marketplace. Our integrated trouble ticket system will enable you to post a new ticket without any effort and to look through older tickets using an intelligent search box. Moreover, you will be able to read the relevant knowledge base articles that our system will present to you based on the category that you select for your new ticket. You can carry out all of the aforementioned procedures without leaving your Control Panel at any time, which suggests that if you encounter any issue or have an enquiry, you can touch base with our support engineers and fix the given problem in no more than 1 hour via a single support platform.